The importance of knowledge management for ERP systems
Parry, G. and Graves, A. (2008) The importance of knowledge management for ERP systems. International Journal of Logistics: Research and Applications, 11 (6). pp. 427-441. ISSN 1367-5567 Available from: http://eprints.uwe.ac.uk/10973
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Publisher's URL: http://dx.doi.org/10.1080/13675560802340992
ERP software was installed by many companies as a management system, often to combat the pre-millennium Y2K hysteria. Now many of those companies are upgrading their systems, requiring detailed systems knowledge to do so. However, employees have moved on in their careers and the value of knowledge is becoming evident. A generic framework for knowledge management of ERP systems was derived from a comprehensive literature review and analysis. This framework was used as a template to analyze the knowledge management practices of a small number of cases from organizations within the UK Aerospace and Defence industry. By identifying similarities and differences, this study presents a number of suggestions, with references to the literature, to improve the effectiveness of knowledge management for management of ERP systems.