Users’ perceptions of the free, virtual-only service experience

Yilmazsoy, B. , Saad, M. and Cicmil, S. (2009) Users’ perceptions of the free, virtual-only service experience. The Service Industries Journal, 29 (7). pp. 1007-1019. ISSN 0264-2069

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Publisher's URL: http://dx.doi.org/10.1080/02642060902749856


Item Type:Article
Uncontrolled Keywords:users' perception, online service, service experience, price, quality
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Centre for Enterprise, Innovation and Entrepreneurship
ID Code:12582
Deposited By: Professor M. Saad
Deposited On:17 Dec 2010 11:36
Last Modified:22 Nov 2012 15:44

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