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The implications of e-commerce
Hughes, T. (2002) The implications of e-commerce. In: Foss, B. and Stone, M. , eds. (2002) CRM in financial services. Kogan Page, pp. 123-135. ISBN 9780749436964 Full text not available from this repository Publisher's URL: http://www.koganpage.com/products/crm-in-financial...
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