The impact of personal values on perception of service provider empathy and customer loyalty

Marandi, E. and Little, E. (2006) The impact of personal values on perception of service provider empathy and customer loyalty. The Business Review, 5 (2). pp. 339-334.

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Item Type:Article
Uncontrolled Keywords:service providers, customer loyalty, personal values
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2010 Faculty Structure > Bristol Business School > Bristol Social Marketing Centre
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:13982
Deposited By: A. Lawson
Deposited On:15 Feb 2011 11:58
Last Modified:22 Nov 2012 15:46

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