Ebi Marandi
The impact of personal values on perception of service provider empathy and customer loyalty
Marandi, Ebi; Little, Ed
Citation
Marandi, E., & Little, E. (2006). The impact of personal values on perception of service provider empathy and customer loyalty
Journal Article Type | Article |
---|---|
Publication Date | Jan 1, 2006 |
Journal | The Business Review |
Peer Reviewed | Peer Reviewed |
Volume | 5 |
Issue | 2 |
Pages | 339-334 |
Keywords | service providers, customer loyalty, personal values |
Public URL | https://uwe-repository.worktribe.com/output/1044564 |
You might also like
Drivers of client loyalty in the context of market and technological transformation
(2018)
Conference Proceeding
Experiencing events and tourism products and services
(2017)
Report
Adopting selfservice technology to do more with less
(2013)
Journal Article
Co-production and the role of self service technology in resource integration
(2010)
Presentation / Conference
Developing a resource integration model for self-service technology
(2010)
Presentation / Conference