Service design and delivery

Macintyre, M., Parry, G. and Angelis , J., eds. (2011) Service design and delivery. Springer: New York. ISBN 9781441983206

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Publisher's URL: http://www.springer.com/computer/swe/book/978-1-44...

Abstract

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery. 26 contributing authors

Item Type:Book
Uncontrolled Keywords:service, service dominant logic
Faculty/Department:Faculty of Business and Law > Department of Business Management
ID Code:14379
Deposited By: Dr G. Parry
Deposited On:21 Apr 2011 12:57
Last Modified:12 Aug 2013 08:05

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