Complex engineering service systems: A grand challenge
Ng, I., Parry, G., Maull, R. and McFarlane, D. (2011) Complex engineering service systems: A grand challenge. In: Ng, I., Parry, G., Wilde, P., McFarlane, D. and Tasker, P., eds. (2011) Complex Engineering Service Systems: Concepts and Research. London: Springer. ISBN 9780857291882 Available from: http://eprints.uwe.ac.uk/14386
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In this chapter we reflect on the contributions made by the authors and further develop the framework for complex engineering service systems to include value cocreation with state-dependent outcomes where customer variety pushes into the multi-organisation processes.