Complex engineering service systems: A grand challenge
Ng, I., Parry, G., Maull, R. and McFarlane, D. (2011) Complex engineering service systems: A grand challenge. In: Ng, I., Parry, G., Wilde, P., McFarlane, D. and Tasker, P., eds. (2011) Complex Engineering Service Systems: Concepts and Research. London: Springer. ISBN 9780857291882
Full text not available from this repository
Publisher's URL: http://www.springer.com/engineering/production+eng...
In this chapter we reflect on the contributions made by the authors and further develop the framework for complex engineering service systems to include value cocreation with state-dependent outcomes where customer variety pushes into the multi-organisation processes.