A critique of product and service based systems
Huang, X., Newnes, L. and Parry, G. (2009) A critique of product and service based systems. In: Ceglarek, D., ed. (2009) Proceedings of the 7th International Conference on Manufacturing Research (ICMR09). University of Warwick, pp. 405-412. Available from: http://eprints.uwe.ac.uk/14398
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The review presented in this paper examines the differences and similarities between products and services. These are then presented as a basis for questioning the need for a business to manage products and services differently. A spectrum of the different types of business and management approaches between product-based firms and service-based firms is then illustrated. The conclusion from the critique is that products and services are rarely definitive and distinct.