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A post-mortem evaluation of an IT project: a case study of a process enhancement IT-project in a maintenance, repair and overhaul company

Lehmann, Uwe; Prabhakar, Guru Prakash

A post-mortem evaluation of an IT project: a case study of a process enhancement IT-project in a maintenance, repair and overhaul company Thumbnail


Authors

Uwe Lehmann



Abstract

The present work represents a post mortem evaluation of an SAP-IT project. It focuses on critical success factors
(CSF) in order to establish an appropriate guideline for the project evaluation.
A review of contemporary project management literature identifies general project CSF and SAP-project specific
CSF and provides a brief theoretical overview of the purpose of project reviews and points out difficulties regarding
performance measurements.
The review of the project is a qualitative evaluation based on selected CSF.
Project evaluation is an ongoing, multidimensional process and can be used to measure success and to learn from
previous experience.
The CSF used to measure the project success, need to be well defined and constantly checked as they can change
over time. For project success a good communication with all stakeholders involved is fundamental. Constant
review becomes necessary in today’s complex project world in order to engage in total quality management and
continuous improvement.

Citation

Lehmann, U., & Prabhakar, G. P. (2008). A post-mortem evaluation of an IT project: a case study of a process enhancement IT-project in a maintenance, repair and overhaul company. International Journal of Business and Management, 3(6), 57-70

Journal Article Type Article
Publication Date Jan 1, 2008
Publicly Available Date Jun 8, 2019
Journal International Journal of Business and Management
Print ISSN 1833-3850
Publisher Canadian Center of Science and Education
Peer Reviewed Peer Reviewed
Volume 3
Issue 6
Pages 57-70
Keywords project management, project review, project success, critical success factors
Public URL https://uwe-repository.worktribe.com/output/1020016
Publisher URL http://www.ccsenet.org/journal/index.php/ijbm/article/view/1476

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