Collaborating using a shared service model: Some lessons from practice
LaVardera, A. print and Robson, N. print (2011) Collaborating using a shared service model: Some lessons from practice. In: Public Sector Management and Accounting in a time of change , UWE, 9th Feb 2011., pp. 1-26
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Publisher's URL: http://www1.uwe.ac.uk/bbs/research/bricmar/confere...
The prospect of substantial public spending cuts has provided a renewed impetus for public sector managers to search for cost savings and sharing services is increasingly being advocated to achieve efficiencies and improve, or at least maintain, the quality of service provision. Collaborations and shared services implementations have not all been successful. There are also, likely to be, a number of projects that remain hidden to general view, as they never go beyond the feasibility stage. One such proposed collaboration is the central focus of this study. By exploring a proposed implementation of a shared service centre for Revenues and Benefits in local government the paper aims to provide a deeper understanding of factors that prevent collaboration between public sector institutions.
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