The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector

Marandi, E. and Harris, J. (2010) The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector. Managing Leisure, 15 (3). pp. 214-227. ISSN 1360-6719

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Publisher's URL: http://dx.doi.org/10.1080/13606719.2010.483832


Item Type:Article
Uncontrolled Keywords:service provider, empathy, customer loyalty, health and fitness, gym, service quality
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:14607
Deposited By: A. Lawson
Deposited On:20 May 2011 11:07
Last Modified:01 Dec 2012 04:13

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