The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector

Marandi, E. and Harris, J. (2010) The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector. Managing Leisure, 15 (3). pp. 214-227. ISSN 1360-6719

Full text not available from this repository

Publisher's URL: http://dx.doi.org/10.1080/13606719.2010.483832


Item Type:Article
Uncontrolled Keywords:service provider, empathy, customer loyalty, health and fitness, gym, service quality
Faculty/Department:Faculty of Business and Law > Department of Business Management
ID Code:14607
Deposited By: A. Lawson
Deposited On:20 May 2011 11:07
Last Modified:28 Aug 2013 23:31

Request a change to this item

Document Downloads

Total Document Downloads

More statistics for this item...
Copyright 2013 © UWE better together