Ebi Marandi
The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector
Marandi, Ebi; Harris, John
Authors
John Harris
Citation
Marandi, E., & Harris, J. (2010). The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector. Managing Leisure, 15(3), 214-227. https://doi.org/10.1080/13606719.2010.483832
Journal Article Type | Article |
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Publication Date | Jul 1, 2010 |
Deposit Date | May 20, 2011 |
Journal | Managing Leisure |
Print ISSN | 1360-6719 |
Publisher | Taylor & Francis (Routledge) |
Peer Reviewed | Peer Reviewed |
Volume | 15 |
Issue | 3 |
Pages | 214-227 |
DOI | https://doi.org/10.1080/13606719.2010.483832 |
Keywords | service provider, empathy, customer loyalty, health and fitness, gym, service quality |
Public URL | https://uwe-repository.worktribe.com/output/977643 |
Publisher URL | http://dx.doi.org/10.1080/13606719.2010.483832 |