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The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector

Marandi, Ebi; Harris, John

Authors

Ebi Marandi

John Harris



Citation

Marandi, E., & Harris, J. (2010). The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector. Managing Leisure, 15(3), 214-227. https://doi.org/10.1080/13606719.2010.483832

Journal Article Type Article
Publication Date Jul 1, 2010
Deposit Date May 20, 2011
Journal Managing Leisure
Print ISSN 1360-6719
Publisher Taylor & Francis (Routledge)
Peer Reviewed Peer Reviewed
Volume 15
Issue 3
Pages 214-227
DOI https://doi.org/10.1080/13606719.2010.483832
Keywords service provider, empathy, customer loyalty, health and fitness, gym, service quality
Public URL https://uwe-repository.worktribe.com/output/977643
Publisher URL http://dx.doi.org/10.1080/13606719.2010.483832




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