Change management in the public sector: The use of cross-functional teams

Piercy, N., Phillips, W. and Lewis, M. (2012) Change management in the public sector: The use of cross-functional teams. Production, Planning and Control. pp. 1-12. ISSN 0953-7287

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Publisher's URL: http://dx.doi.org/10.1080/09537287.2012.666913

Abstract

Adoption of change management best practices continues to be offered as a route towards improved cost, quality and productivity of public services. These practices are predominantly drawn from private sector research and their application by the public sector remains a relatively under-researched area. In this paper we investigate in the local authority context the application of one popular change management approach - cross-functional team-based working. We investigate the success of three cross-functional teams and the organisational mechanisms that supported their success. Findings indicate cross-functional teams delivered significant improvements in each case. We identify four requirements for success: the need for the organisational leader to clearly support the team; cultural and structural issues that support cross-functional integration; funding support; and, fourth, the need to break the status-quo and overcome resistance to change. We find no evidence that these conditions cannot be met in the public sector and suggest cross-functional teams as a positive approach to be integrated in public sector change programmes.

Item Type:Article
Uncontrolled Keywords:cross-functional, change management, team, public sector
Faculty/Department:Faculty of Business and Law > Department of Business Management
ID Code:14691
Deposited By: Dr W. Phillips
Deposited On:26 May 2011 11:33
Last Modified:12 Apr 2013 01:20

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