Multiple objectives in measuring the multidimensional concept of customer satisfaction

Eagle, L., McDonald, R. C. and Lee, K. (1997) Multiple objectives in measuring the multidimensional concept of customer satisfaction. In: XXI ATEM/APPA conference, Sydney, Australia, September, 1997.

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Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:customer satisfaction
Faculty/Department:Faculty of Business and Law > Department of Business Management
ID Code:14928
Deposited By: A. Clarke
Deposited On:10 Jun 2011 13:35
Last Modified:12 Aug 2013 08:05

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