Lynne Eagle
Multiple objectives in measuring the multidimensional concept of customer satisfaction
Eagle, Lynne; McDonald, R. C.; Lee, K.
Authors
R. C. McDonald
K. Lee
Citation
Eagle, L., McDonald, R. C., & Lee, K. (1997, September). Multiple objectives in measuring the multidimensional concept of customer satisfaction. Paper presented at XXI ATEM/APPA conference, Sydney, Australia
Presentation Conference Type | Conference Paper (unpublished) |
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Conference Name | XXI ATEM/APPA conference |
Conference Location | Sydney, Australia |
Start Date | Sep 1, 1997 |
End Date | Sep 1, 1997 |
Publication Date | Sep 1, 1997 |
Peer Reviewed | Peer Reviewed |
Keywords | customer satisfaction |
Public URL | https://uwe-repository.worktribe.com/output/1102075 |