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Multiple objectives in measuring the multidimensional concept of customer satisfaction

Eagle, Lynne; McDonald, R. C.; Lee, K.

Authors

Lynne Eagle

R. C. McDonald

K. Lee



Citation

Eagle, L., McDonald, R. C., & Lee, K. (1997, September). Multiple objectives in measuring the multidimensional concept of customer satisfaction. Paper presented at XXI ATEM/APPA conference, Sydney, Australia

Presentation Conference Type Conference Paper (unpublished)
Conference Name XXI ATEM/APPA conference
Conference Location Sydney, Australia
Start Date Sep 1, 1997
End Date Sep 1, 1997
Publication Date Sep 1, 1997
Peer Reviewed Peer Reviewed
Keywords customer satisfaction
Public URL https://uwe-repository.worktribe.com/output/1102075




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