Mohamad, M. and Sargeant, A.
Modelling the service gap - do hotel employees really understand guest's needs?
Academy of Marketing Conference, Sheffield Hallam University, 1998., pp. 466-473
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|Item Type:||Conference or Workshop Item (Paper)|
|Uncontrolled Keywords:||service gap, hotel, employees, guests|
|Faculty/Department:||Faculty of Business and Law|
|Deposited On:||15 Jun 2011 15:05|
|Last Modified:||12 Aug 2013 08:06|
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