Modelling the service gap - do hotel employees really understand guest's needs?

Mohamad, M. and Sargeant, A. (1998) Modelling the service gap - do hotel employees really understand guest's needs? In: Academy of Marketing Conference, Sheffield Hallam University, 1998., pp. 466-473

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Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:service gap, hotel, employees, guests
Faculty/Department:Faculty of Business and Law
ID Code:14974
Deposited By: H. Carey
Deposited On:15 Jun 2011 15:05
Last Modified:12 Aug 2013 08:06

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