Service blueprinting in the nonprofit sector: A case study

Polonsky, M. J. and Sargeant, A. and Spotts H.E. (2005) Service blueprinting in the nonprofit sector: A case study. Developments in Marketing Science. ISSN 0149-7421

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Item Type:Article
Uncontrolled Keywords:service blueprinting, nonprofit sector, case study
Faculty/Department:Faculty of Business and Law
ID Code:15230
Deposited By: H. Carey
Deposited On:05 Jul 2011 11:59
Last Modified:12 Aug 2013 08:06

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