Polonsky, M. J. and Sargeant, A. and Spotts H.E.
Service blueprinting in the nonprofit sector: A case study.
Developments in Marketing Science.
Available from: http://eprints.uwe.ac.uk/15230
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|Uncontrolled Keywords:||service blueprinting, nonprofit sector, case study
|Faculty/Department:||Faculty of Business and Law|
|Deposited On:||05 Jul 2011 11:59|
|Last Modified:||12 Aug 2013 08:06|
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