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Grounded: Impacts of and insights from the volcanic ash cloud disruption

Guiver, Jo; Jain, Juliet

Authors

Jo Guiver



Abstract

This paper presents the preliminary findings of a survey of over 500 people whose travel was affected. Stranded passengers used various support networks and means of contact. While travel providers were most likely to be able to help, they were less contactable and willing to help than family, friends and employers causing the impacts to ripple through 'home' networks. The findings demonstrate how flying maintains dispersed networks but has 'created distance' by raising expectations and eroding other travel services. The disruption illustrated the vulnerability of systems of aviation, their importance to many people's lives and the challenge to improving sustainability. © 2011 Taylor & Francis.

Citation

Guiver, J., & Jain, J. (2011). Grounded: Impacts of and insights from the volcanic ash cloud disruption. Mobilities, 6(1), 41-55. https://doi.org/10.1080/17450101.2011.532651

Journal Article Type Article
Publication Date Feb 1, 2011
Journal Mobilities
Print ISSN 1745-0101
Electronic ISSN 1745-011X
Publisher Taylor & Francis (Routledge)
Peer Reviewed Peer Reviewed
Volume 6
Issue 1
Pages 41-55
DOI https://doi.org/10.1080/17450101.2011.532651
Keywords volcanic ash cloud, aviation, passenger survey, mobility
Public URL https://uwe-repository.worktribe.com/output/965622
Publisher URL http://dx.doi.org/10.1080/17450101.2011.532651