An examination of the relationship between service quality dimensions, overall internet banking service quality and cutomer satifaction: A New Zealand study

Rod, M. , Ashill, N. and Carruthers, J. (2009) An examination of the relationship between service quality dimensions, overall internet banking service quality and cutomer satifaction: A New Zealand study. Journal of Marketing Intelligence and Planning, 27 (1). pp. 103-126. ISSN 0263-4503

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Publisher's URL: http://dx.doi.org/10.1108/02634500910928344


Item Type:Article
Uncontrolled Keywords:banking, customer satisfaction, customer services quality, internet, New Zealand, online operations
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15521
Deposited By: H. Carey
Deposited On:04 Aug 2011 15:50
Last Modified:22 Nov 2012 15:50

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