Job resourcefuless, job burnout and service recovery performance: An examination of call centre frontline employees

Ashill, N. and Carruthers, J. (2009) Job resourcefuless, job burnout and service recovery performance: An examination of call centre frontline employees. Journal of Services Marketing, 23 (5). pp. 338-350. ISSN 0887-6045

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Publisher's URL: http://dx.do.org/10.1108/08876040910973440


Item Type:Article
Uncontrolled Keywords:call centres, employees, New Zealand, service levels, stress
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15522
Deposited By: H. Carey
Deposited On:04 Aug 2011 15:53
Last Modified:22 Nov 2012 15:50

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