The relationship betweeen job demand stressors and service recovery performance in a state-owned enterprise

Rod, M. print, Ashill, N. print and Carruthers, J. print (2008) The relationship betweeen job demand stressors and service recovery performance in a state-owned enterprise. Journal of Retailing and Consumer Service, 15 (1). pp. 22-31. ISSN 0969-6989

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Publisher's URL: http://dx.doi.org/10.1016/j.jretconser.2007.02.002


Item Type:Article
Uncontrolled Keywords:job demand stressors, service recovery performance, job outcomes, state-owned enterprise
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15537
Deposited By: H. print Carey
Deposited On:09 Aug 2011 15:01
Last Modified:22 Nov 2012 15:50

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