Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation

Rod, M. , Carruthers, J. and Ashill, N. (2006) Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation. Innovative Marketing, 2 (2). pp. 20-31. ISSN 1814-2427

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Publisher's URL: http://www.businessperspectives.org/component/opti...


Item Type:Article
Uncontrolled Keywords:antecedents, outcomes, service recovery, organisation, post-corporatisation, post-deregulation
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15539
Deposited By: H. Carey
Deposited On:09 Aug 2011 15:13
Last Modified:22 Nov 2012 15:50

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