The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector

Ashill, N. print, Carruthers, J. print and Krisjanous, J. print (2006) The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector. International Journal of Nonprofit and Voluntary Sector Marketing, 11 (4). pp. 271-287. ISSN 1465-4520

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Publisher's URL: http://dx.doi.org/10.1002/nvsm.281


Item Type:Article
Uncontrolled Keywords:management commitment, service quality, employees, affective and performance outcomes, empirical investigation, New Zealand, public healthcare sector
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15542
Deposited By: H. print Carey
Deposited On:09 Aug 2011 15:32
Last Modified:22 Nov 2012 15:50

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