Antecedents and outcomes of service recovery performance in private healthcare

Ashill, N. , Carruthers, J. and Krisjanous, J. (2005) Antecedents and outcomes of service recovery performance in private healthcare. International Review on Public and Non-Profit Marketing, 1 (2). pp. 57-74. ISSN 1865-1984

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Publisher's URL: http://dx.doi.org/10.1007/BF02896626


Item Type:Article
Uncontrolled Keywords:service recovery perfomance, healthcare, frontline staff
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15544
Deposited By: H. Carey
Deposited On:09 Aug 2011 15:37
Last Modified:22 Nov 2012 15:50

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