Antecedents and outcomes of service recovery performance in a public healthcare environment

Ashill, N. , Carruthers, J. and Krisjanous, J. (2005) Antecedents and outcomes of service recovery performance in a public healthcare environment. Journal of Services Marketing, 19 (5). pp. 293-308. ISSN 0887-6045

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Publisher's URL: http://dx.doi.org/10.1108/08876040510609916


Item Type:Article
Uncontrolled Keywords:employees, health services, service failures, service improvements
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15545
Deposited By: H. Carey
Deposited On:09 Aug 2011 15:40
Last Modified:22 Nov 2012 15:50

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