Antecedents and outcomes of service recovery performance in a private healthcare environment

Ashill, N., Carruthers, J. and Krisjanous, J. (2004) Antecedents and outcomes of service recovery performance in a private healthcare environment. International Review on Public and Non-Profit Marketing, 1 (2). pp. 57-74. ISSN 1865-1984

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Publisher's URL: http://dx.doi.org/10.1007/BF02896626


Item Type:Article
Uncontrolled Keywords:service recovery perfomance, healthcare, frontline staff
Faculty/Department:Faculty of Business and Law > Department of Business Management
ID Code:15547
Deposited By: H. Carey
Deposited On:09 Aug 2011 15:52
Last Modified:12 Aug 2013 08:06

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