Antecedents and outcomes of service recovery performance in a private healthcare environment

Ashill, N. , Carruthers, J. and Krisjanous, J. (2004) Antecedents and outcomes of service recovery performance in a private healthcare environment. International Review on Public and Non-Profit Marketing, 1 (2). pp. 57-74. ISSN 1865-1984

Full text not available from this repository

Publisher's URL: http://dx.doi.org/10.1007/BF02896626


Item Type:Article
Uncontrolled Keywords:service recovery perfomance, healthcare, frontline staff
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15547
Deposited By: H. Carey
Deposited On:09 Aug 2011 15:52
Last Modified:22 Nov 2012 15:50

Repository Staff Only: item control page
Copyright 2013 © UWE better together