Antecedents of service recovery performance in the New Zealand public healthcare sector

Ashill, N., Carruthers, J. and Krisjanous, J. (2004) Antecedents of service recovery performance in the New Zealand public healthcare sector. In: Fullerton, S. and Moore, D. L., eds. (2004) Contemporary Readings. Ypsilanti, MI: Academy of Business Administration, pp. 283-290. ISBN 1887676228

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Item Type:Book Section
Uncontrolled Keywords:service recovery, New Zealand, public healthcare sector
Faculty/Department:Faculty of Business and Law > Department of Business Management
ID Code:15548
Deposited By: H. Carey
Deposited On:10 Aug 2011 14:14
Last Modified:12 Aug 2013 08:06

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