Antecedents of service recovery performance in the New Zealand public healthcare sector

Ashill, N. , Carruthers, J. and Krisjanous, J. (2004) Antecedents of service recovery performance in the New Zealand public healthcare sector. In: Fullerton, S. and Moore, D. L. , eds. (2004) Contemporary Readings. Ypsilanti, MI: Academy of Business Administration, pp. 283-290. ISBN 1887676228

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Item Type:Book Section
Uncontrolled Keywords:service recovery, New Zealand, public healthcare sector
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15548
Deposited By: H. Carey
Deposited On:10 Aug 2011 14:14
Last Modified:22 Nov 2012 15:50

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