Job resourcefulness and employee burnout: Frontline service recovery performance efforts in a call centre context

Rod, M. , Carruthers, J. , Thirkell, P. and Ashill, N. (2008) Job resourcefulness and employee burnout: Frontline service recovery performance efforts in a call centre context. In: European Marketing Academy (EMAC), Brighton, UK, 27th-30th May, 2008.

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Publisher's URL: http://www.emac-online.org/r/default.asp?iId=IHGMD


Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:job resourcefulness, employee burnout, frontline service recovery, performance efforts, call centre,
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15551
Deposited By: H. Carey
Deposited On:10 Aug 2011 14:38
Last Modified:22 Nov 2012 15:50

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