Job resourcefulness and employee burnout: Frontline service recovery performance efforts in a call centre context

Rod, M., Carruthers, J., Thirkell, P. and Ashill, N. (2008) Job resourcefulness and employee burnout: Frontline service recovery performance efforts in a call centre context. In: European Marketing Academy (EMAC), Brighton, UK, 27th-30th May, 2008.

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Publisher's URL: http://www.emac-online.org/r/default.asp?iId=IHGMD


Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:job resourcefulness, employee burnout, frontline service recovery, performance efforts, call centre,
Faculty/Department:Faculty of Business and Law > Department of Business Management
ID Code:15551
Deposited By: H. Carey
Deposited On:10 Aug 2011 14:38
Last Modified:12 Aug 2013 08:06

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