The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise

Carruthers, J. print, Rod, M. print, Shao, J. print and Ashill, N. print (2007) The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise. In: The European Institute of Retailing and Services Studies (EIRASS) 14th International Conference, San Francisco, United States, 29th June -1st July, 2007.

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Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:work characteristics, burnout, employees, service recovery, state-owned enterprise
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15561
Deposited By: H. print Carey
Deposited On:22 Aug 2011 11:14
Last Modified:22 Nov 2012 15:50

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