Carruthers, J., Rod, M., Shao, J. and Ashill, N.
The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise.
The European Institute of Retailing and Services Studies (EIRASS) 14th International Conference, San Francisco, United States, 29th June -1st July, 2007.
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|Item Type:||Conference or Workshop Item (Paper)|
|Uncontrolled Keywords:||work characteristics, burnout, employees, service recovery, state-owned enterprise|
|Faculty/Department:||Faculty of Business and Law > Department of Business Management|
|Deposited On:||22 Aug 2011 11:14|
|Last Modified:||12 Aug 2013 08:06|
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