The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise

Carruthers, J., Rod, M., Shao, J. and Ashill, N. (2007) The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise. In: The European Institute of Retailing and Services Studies (EIRASS) 14th International Conference, San Francisco, United States, 29th June -1st July, 2007.

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Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:work characteristics, burnout, employees, service recovery, state-owned enterprise
Faculty/Department:Faculty of Business and Law > Department of Business Management
ID Code:15561
Deposited By: H. Carey
Deposited On:22 Aug 2011 11:14
Last Modified:12 Aug 2013 08:06

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