Antecedents and outcomes of service recovery performance in retailing: A New Zealand study

Rod, M. , Carruthers, J. and Ashill, N. (2006) Antecedents and outcomes of service recovery performance in retailing: A New Zealand study. In: 13th International Conference on recent advances in Retailing and Consumer Services Science (EIRASS), Budapest, Hungary, 9th-12th July, 2006.

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Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:service recovery, retailing, New Zealand
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15565
Deposited By: H. Carey
Deposited On:22 Aug 2011 11:30
Last Modified:22 Nov 2012 15:50

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