Antecedents and outcomes of service recovery performance in a retail environment

Rod, M., Carruthers, J. and Ashill, N. (2006) Antecedents and outcomes of service recovery performance in a retail environment. In: 35th Conference of the European Marketing Academy (EMAC), Athens, Greece, 23th-26th May, 2006.

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Publisher's URL: http://www.emac-online.org/r/default.asp?iId=IHGMD


Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:service recovery, retail environment
Faculty/Department:Faculty of Business and Law > Department of Business Management
ID Code:15575
Deposited By: H. Carey
Deposited On:22 Aug 2011 11:40
Last Modified:12 Aug 2013 08:06

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