Service recovery performance in a public healthcare environment: Antecedents and outcomes

Ashill, N. , Carruthers, J. and Krisjanous, J. (2004) Service recovery performance in a public healthcare environment: Antecedents and outcomes. In: Decision Sciences Conference, Boston, USA, December, 2004.

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Publisher's URL: http://www.decisionsciences.org/publications/proce...


Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:service recovery, public healthcare
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15589
Deposited By: H. Carey
Deposited On:22 Aug 2011 13:04
Last Modified:22 Nov 2012 15:50

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