The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector

Ashill, N. , Carruthers, J. and Krisjanous, J. (2004) The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector. In: Academy of Business Administration, London, UK, 21st-25th July, 2004.

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Publisher's URL: http://aba.lemoyne.edu/Archives/international_prog...


Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:management commitment, service quality, employees, performance outcomes, New Zealand, healthcare sector
Faculty/Department:Faculty of Business and Law > Department of Business Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management
~Pre-2012 Faculty Structure > Faculty of Business and Law > Bristol Social Marketing Centre
ID Code:15590
Deposited By: H. Carey
Deposited On:22 Aug 2011 13:10
Last Modified:22 Nov 2012 15:50

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