Made to measure? Assessing feasibility of quality indicators for district nursing

Horrocks, S., Cook, J. R., Ashton, N. and Wye, L. (2012) Made to measure? Assessing feasibility of quality indicators for district nursing. British Journal of Community Nursing, 17 (1). 28 -34. ISSN 1462-4753

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Abstract

Scant empirical information exists regarding the quality of district nursing (DN) services. This article reports the testing of 31 quality indicators (QI) in practice. Method: Twelve DN teams provided patient notes for audit. External auditors completed audit forms by cross-referencing between DN office records, patient notes from home, electronic GP records and discussions with DN team leaders. A patient experience questionnaire was piloted. Findings: 277 (77%) patients’ records were audited. Access to records was problematic. QIs required further refinement of their wording, modification of inclusion criteria, deletion of some QIs and inclusion of others. Telephone administration of the patient experience questionnaire was not feasible for the DN patient population. Conclusions: QIs can not be used ‘off the shelf’ and need testing and modification before routine use. Trained, external auditors with clinical backgrounds ensure an informed, uniform, objective approach to data collection, which is desirable as QIs might inform commissioners in a competitive field in future.

Item Type:Article
Uncontrolled Keywords:quality indicators, district nursing, service quality, audit, patient experience
ID Code:16425
Deposited By: C. Foyle
Deposited On:25 Jan 2012 12:57
Last Modified:12 Aug 2013 08:07

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