Customer-supplier relationships during the process of innovation: An innovation systems approach
Phillips, W. , Lamming, R. and Caldwell, N. (2012) Customer-supplier relationships during the process of innovation: An innovation systems approach. Strategic Change: Briefings in Entrepreneurial Finance, 21 (5-6). pp. 263-274. ISSN 1099-1697
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Publisher's URL: http://dx.doi.org/10.1002/jsc.1908
Adopting an innovation systems approach, this paper addresses how institutions in supply markets, in the institutional economics sense of informal constraints and formal rules, influence the innovation process between firms. Within an innovation system, institutions may contain the ability not only to support but also to restrain the co-ordination of knowledge and skills in inter-organisational relationships. Drawing on the research findings of an EPSRC funded action research project investigating the sharing of information and knowledge for the purpose of innovation in hi-tech customer-supplier relationships, we consider how existing institutions (such as open-book negotiation) have failed to adapt to the changing nature of product and process technologies and the innovation required to address them.
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