The Case for Cloud Service Trustmarks and Assurance-as-a-Service

Lynn, T., Healy, P., McClatchey, R., Morrison, J., Pahl, C. and Lee, B. (2013) The Case for Cloud Service Trustmarks and Assurance-as-a-Service. In: 3rd Int Conf on Cloud Computing and Services Science (CLOSER), Aachen, Germany., May 2013. 3rd Int Conf on Cloud Computing and Services Science (CLOSER): SciTePress Available from:

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Cloud computing represents a significant economic opportunity for Europe. However, this growth is threatened by adoption barriers largely related to trust. This position paper examines trust and confidence issues in cloud computing and advances a case for addressing them through the implementation of a novel trustmark scheme for cloud service providers. The proposed trustmark would be both active and dynamic featuring multi-modal information about the performance of the underlying cloud service. The trustmarks would be informed by live performance data from the cloud service provider, or ideally an independent third-party accountability and assurance service that would communicate up-to-date information relating to service performance and dependability. By combining assurance measures with a remediation scheme, cloud service providers could both signal dependability to customers and the wider marketplace and provide customers, auditors and regulators with a mechanism for determining accountability in the event of failure or non-compliance. As a result, the trustmarks would convey to consumers of cloud services and other stakeholders that strong assurance and accountability measures are in place for the service in question and thereby address trust and confidence issues in cloud computing.

Item Type:Conference or Workshop Item (Paper)
Additional Information:Imported from arXiv
Uncontrolled Keywords:cloud, assurance, accountability, trustmark
Faculty/Department:Faculty of Environment and Technology > Department of Computer Science and Creative Technologies
ID Code:22528
Deposited By: Professor R. McClatchey
Deposited On:06 Mar 2014 15:56
Last Modified:23 Oct 2017 12:34

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