Designing user interfaces for different user groups: A three-way teleconference system for doctors, patients and assistants using a remote medical robot

Stollnberger, G., Giuliani, M., Mirnig, N., Tscheligi, M. ed, Arent, K., Bogdan, K., Grzeszczak, F., Szczesniak-Stanczyk, D., Radoslaw, Z. and Andrzej, W. (2016) Designing user interfaces for different user groups: A three-way teleconference system for doctors, patients and assistants using a remote medical robot. 2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN). ISSN 1944-9437 Available from: http://eprints.uwe.ac.uk/31025

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Publisher's URL: http://dx.doi.org/10.1109/ROMAN.2016.7745181

Abstract/Description

We present the design for a three-way medical teleconference system for communication between a doctor, a patient, and an assistant. The system includes individual doctor-patient and doctor-assistant communication channels, as well as the capability of starting and stopping communication channels separately. The initial system design is based on results of a user requirement analysis. To evaluate the design, we conducted two user studies in which doctors, assistants, and patients used our teleconference system in a simulated examination scenario. The study results show that the general usability of our system was rated as good. However, doctors, patients, and assistants reported that they would like to receive better visualisation of the connection status for the communication channels and the system status of the robot in general. Based on these results, we present an updated design for the teleconference system. We also provide best practices which can help designers of medical teleconference systems.

Item Type:Article
Uncontrolled Keywords:medical services, robots, medical diagnostic imaging, graphical user interfaces, communication channels, interviews
Faculty/Department:Faculty of Environment and Technology > Department of Engineering Design and Mathematics
ID Code:31025
Deposited By: Dr M. Giuliani
Deposited On:21 Feb 2017 14:32
Last Modified:05 May 2017 17:13

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