A study of consumer expectations and perceptions in undergraduate higher education

Gibbs, V. (2004) A study of consumer expectations and perceptions in undergraduate higher education. Journal of Diagnostic Radiography and Imaging, 5 (2). pp. 69-75. ISSN 1460-4728

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Publisher's URL: http://dx.doi.org/10.1017/S1460472804000033


Item Type:Article
Uncontrolled Keywords:perceptions, expectations, service gap, service quality, SERVQUAL
Faculty/Department:Faculty of Health and Applied Sciences
ID Code:3832
Deposited By: H. Upload account
Deposited On:21 Jan 2010 13:13
Last Modified:07 Apr 2014 14:28

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