Improving the quality of written information for patients
Nicklin, J. K. (2002) Improving the quality of written information for patients. Nursing Standard, 16 (49). pp. 39-44. ISSN 0029-6570
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Publisher's URL: http://dx.doi.org/10.7748/ns2002.08.16.49.39.c3253
Good communication with patients is vital. A national audit reported that written information for patients was of poor quality (Audit Commission 1993): this was followed by a number of interrelating studies reinforcing aspects of the report. This literature review has identified sufficient evidence to influence a change in practice. A protocol for the provision of written patient information is required, and this has been developed.