Gender, skills and careers in UK call centres

Durbin, S. (2006) Gender, skills and careers in UK call centres. In: Connell, J. and Burgess, J., eds. (2006) Developments in the Call Centre Industry: Analysis, Changes and Challenges. Routledge, pp. 117-135. ISBN 9780415357029

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Publisher's URL: http://www.routledge.com/books/details/97804155114...


Item Type:Book Section
Uncontrolled Keywords:gender, careers, UK call centres
Faculty/Department:Faculty of Business and Law > Department of Business Management
ID Code:6330
Deposited By: R. Upload account
Deposited On:22 Jan 2010 15:12
Last Modified:08 Nov 2013 15:24

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