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Regaining a seat at the table: marketing management and the e-service opportunity
Hughes, T. (2007) Regaining a seat at the table: marketing management and the e-service opportunity. Journal of Services Marketing, 21 (4). pp. 270-280. ISSN 0887-6045 Full text not available from this repository Publisher's URL: http://dx.doi.org/10.1108/08876040710758577
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