The unorganised worker: problems at work, routes to support and views on representation. Working Paper 6. The unorganised worker: Problems at work and routes to resolution with the Citizens Advice Bureau.
University of the West of England, Bristol.
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Publisher's URL: http://www.uwe.ac.uk/bbs/research/cesr/workingpape...
This is the sixth working paper from a project that explored the experience of problems at work and sources of support and advice of non-unionised workers in Britain. It explored ‘concerns’ at work – what these were, how they were perceived, whether any action was taken or not - and wider issues of individual employment rights and their enforcement. Non-unionised workers’ use of union help-lines, statutory bodies such as Acas and the Employment Tribunal system, various support and advice agencies, such as Citizens Advice Bureau and law centres, and wider social networks were examined. The research involved both a telephone survey of 500 workers and qualitative interviews of a smaller number accessed through the survey respondents, the Citizens Advice Bureaux and other informal channels. Wider attitudes towards individual and collective representation and broader social engagement were also explored.
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