Application of the balanced scorecard concept to develop a conceptual framework to measure facilities management performance within NHS facilities

Amaratunga, D., Haigh, R., Sarshar, M. and Baldry, D. (2002) Application of the balanced scorecard concept to develop a conceptual framework to measure facilities management performance within NHS facilities. International Journal of Health Care Quality Assurance, 15 (4). pp. 141-151. ISSN 0952-6862

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Publisher's URL: http://dx.doi.org/10.1108/09526860210431805


Item Type:Article
Uncontrolled Keywords:facilities management, national health service, performance measurement
Faculty/Department:Faculty of Environment and Technology
ID Code:9189
Deposited By: B. Upload account
Deposited On:15 Jul 2010 12:28
Last Modified:12 Aug 2013 08:01

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