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A Benefit Measurement Framework for an Online Contract Change Management System

Sun, Ming; Oza, Tejas

Authors

Ming Sun

Tejas Oza



Abstract

The contract change management (CCM) system is an online collaboration tool, which supports the contract change management process of new engineering contract (NEC) contract. It is currently used in practice on a wide range of civil, power, and building projects in the UK. The aim of this study is first to identify the tangible and intangible benefits of the system through a user survey; then to develop a framework to measure these benefits. A questionnaire survey is conducted, which reveals that CCM can help project teams improve process effectiveness, reduce risk of process failures, and increase the compliance with NEC requirements. Subsequently, a spreadsheet tool is developed to allow CCM users to calculate the tangible cost savings as a result of using the system. For intangible benefits, a change management maturity model (CM3) is developed, which provides a measurement framework for assessing the improvement of a project team's capability in dealing with contract changes. © 2008 Tsinghua University Press.

Citation

Sun, M., & Oza, T. (2008). A Benefit Measurement Framework for an Online Contract Change Management System. Tsinghua Science and Technology, 13(SUPPL. 1), 205-210. https://doi.org/10.1016/S1007-0214%2808%2970150-0

Journal Article Type Article
Publication Date Oct 1, 2008
Journal Tsinghua Science and Technology
Print ISSN 1007-0214
Publisher Institute of Electrical and Electronics Engineers
Peer Reviewed Not Peer Reviewed
Volume 13
Issue SUPPL. 1
Pages 205-210
DOI https://doi.org/10.1016/S1007-0214%2808%2970150-0
Keywords contract change management, IT benefit measurement, capability maturity model, benefit measurement framework, new engineering contract (NEC) processes
Public URL https://uwe-repository.worktribe.com/output/1008771
Publisher URL http://dx.doi.org/10.1016/S1007-0214(08)70150-0




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