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Alferoff, C. and Knights, D. (2009) Making and mending your nets: the management of uncertainty in academic/practitioner knowledge networks. British Journal of Management, 20 (1). pp. 125-142. ISSN 1467-8551 Available from:

Alferoff, C. and Knights, D. (2008) Customer Relationship Management in call centers: The uneasy process of re(form)ing the subject through the ‘people-by-numbers approach’. Information and Organization, 18 (1). pp. 29-50. ISSN 1471-7727 Available from:

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