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Amaratunga, D., Haigh, R., Sarshar, M. and Baldry, D. (2002) Application of the balanced scorecard concept to develop a conceptual framework to measure facilities management performance within NHS facilities. International Journal of Health Care Quality Assurance, 15 (4). pp. 141-151. ISSN 0952-6862 Available from:

Amaratunga, D., Sarshar, M. and Baldry, D. (2002) Process improvement in facilities management: The SPICE approach. Business Process Management Journal, 8 (4). pp. 318-337. ISSN 1463-7154 Available from:

Amaratunga, D., Baldry, D., Sarshar, M. and Newton, R. (2002) Quantitative and qualitative research in the built environment: Application of 'mixed' research approach. Work Study Journal, 51 (1). pp. 17-31. ISSN 0043-8022 Available from:

Amaratunga, D., Baldry, D. and Sarshar, M. (2001) Process improvement through performance measurement: The balanced scorecard methodology. Work Study Journal, 50 (5). pp. 179-189. ISSN 0043-8022 Available from:

This list was generated on Wed Jun 20 02:47:46 2018 BST.