Amaratunga, D., Haigh, R., Sarshar, M. and Baldry, D.
Application of the balanced scorecard concept to develop a conceptual framework to measure facilities management performance within NHS facilities.
International Journal of Health Care Quality Assurance, 15 (4).
Available from: http://eprints.uwe.ac.uk/9189
Amaratunga, D., Sarshar, M. and Baldry, D.
Process improvement in facilities management: The SPICE approach.
Business Process Management Journal, 8 (4).
Available from: http://eprints.uwe.ac.uk/9187
Amaratunga, D., Baldry, D., Sarshar, M. and Newton, R.
Quantitative and qualitative research in the built environment: Application of 'mixed' research approach.
Work Study Journal, 51 (1).
Available from: http://eprints.uwe.ac.uk/9190
Amaratunga, D., Baldry, D. and Sarshar, M.
Process improvement through performance measurement: The balanced scorecard methodology.
Work Study Journal, 50 (5).
Available from: http://eprints.uwe.ac.uk/8878