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2012

Angelis, J. , Parry, G. and Macintyre, M. (2012) Discretion and complexity in customer focused environments. European Management Journal, 30 (5). pp. 466-472. ISSN 0263-2373

2011

Macintyre, M. , Parry, G. and Angelis, J. (2011) Are you being served? In: Macintyre, M. , Parry, G. and Angelis , J. , eds. (2011) Service Design and Delivery. New York: Springer. ISBN 9781441983206

Parry, G. , McLening, M. , Caldwell, N. and Thompson, R. (2011) Complex deployed responsive service. In: Macintyre, M. , Parry, G. and Angelis , J. , eds. (2011) Service Design and Delivery. New York: Springer. ISBN 9781441983206

Parry, G. , Newnes, L. and Huang, X. (2011) Goods, products and services. In: Macintyre, M. , Parry, G. and Angelis , J. , eds. (2011) Service Design and Delivery. New York: Springer. ISBN 9781441983206

Macintyre, M. , Parry, G. and Angelis, J. (2011) Service design and delivery. Springer: New York. ISBN 9781441983206

Dhaliwal, S. J. , Macintyre, J. and Parry, G. (2011) Understanding services and the customer response. In: Macintyre, M. , Parry, G. and Angelis , J. , eds. (2011) Service Design and Delivery. New York: Springer. ISBN 9781441983206