Taylor, W. A., Wright, G. H., Ashry, N. Y. and Carruthers, J.
Marketing information systems in public services: Paying lip service to customer satisfaction?
ANZMAC 2000. Visionary Marketing for the 21th Century: Facing the Challenge, School of Marketing and Management, Griffith University - Gold Coast, 28th November - 1st December, 2000.
Available from: http://eprints.uwe.ac.uk/15592