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Taylor, W. A., Wright, G. H., Ashry, N. Y. and Carruthers, J. (2000) Marketing information systems in public services: Paying lip service to customer satisfaction? In: ANZMAC 2000. Visionary Marketing for the 21th Century: Facing the Challenge, School of Marketing and Management, Griffith University - Gold Coast, 28th November - 1st December, 2000. Available from: http://eprints.uwe.ac.uk/15592
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