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Briscoe, G., Keränen, K. and Parry, G. (2012) Understanding complex service systems through different lenses: An overview. European Management Journal, 30 (5). pp. 418-426. ISSN 0263-2373 Available from: http://eprints.uwe.ac.uk/19965
Ng, I., Parry, G., Smith, L., Maull, R. and Briscoe, G. and Rolls-Royce (2012) Transitioning from a goods-dominant to a service-dominant logic: Visualising the value proposition of Rolls-Royce. Journal of Service Management, 23 (3). pp. 416-439. ISSN 1757-5818 Available from: http://eprints.uwe.ac.uk/16556
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