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Book Section

Durbin, S. (2006) Gender, skills and careers in UK call centres. In: Connell, J. and Burgess, J., eds. (2006) Developments in the Call Centre Industry: Analysis, Changes and Challenges. Routledge, pp. 117-135. ISBN 9780415357029 Available from:

This list was generated on Tue Dec 1 04:07:52 2015 GMT.


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