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Number of items: 42.

Article

Carruthers, J., Davies, C., Parry, G. and Keppel-Palmer, M. (2014) The epistemological foundations of music piracy in the digital marketplace. Foresight and STI Governance, 9 (4). pp. 42-53. ISSN 2500-2597 Available from: http://eprints.uwe.ac.uk/30228

Carruthers, J., Krisjanous, J., Ashill, N. and Eccarius, K. (2013) Scared stiff? The effectiveness of threat appeals in counseling services advertising to high-anxiety students. Psychology & Marketing, 30 (10). pp. 874-890. ISSN 0742-6046 Available from: http://eprints.uwe.ac.uk/30230

Daellenbach, K. and Carruthers, J. (2010) Tackling discrimination: A social marketing case study. Business Case Journal , 17 (1). pp. 70-77. Available from: http://eprints.uwe.ac.uk/15520

Ashill, N. and Carruthers, J. (2009) Job resourcefuless, job burnout and service recovery performance: An examination of call centre frontline employees. Journal of Services Marketing, 23 (5). pp. 338-350. ISSN 0887-6045 Available from: http://eprints.uwe.ac.uk/15522

Rod, M., Ashill, N. and Carruthers, J. (2009) An examination of the relationship between service quality dimensions, overall internet banking service quality and cutomer satifaction: A New Zealand study. Journal of Marketing Intelligence and Planning, 27 (1). pp. 103-126. ISSN 0263-4503 Available from: http://eprints.uwe.ac.uk/15521

Ashill, N., Rod, M. and Carruthers, J. (2008) The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management context. Journal of Strategic Marketing , 16 (5). pp. 405-430. ISSN 0965-254X Available from: http://eprints.uwe.ac.uk/15534

Rod, M., Ashill, N. and Carruthers, J. (2008) The relationship betweeen job demand stressors and service recovery performance in a state-owned enterprise. Journal of Retailing and Consumer Service, 15 (1). pp. 22-31. ISSN 0969-6989 Available from: http://eprints.uwe.ac.uk/15537

Rod, M., Ashill, N. and Carruthers, J. (2007) Pharmaceutical marketing return-on-investment: A european perspective. International Journal of Pharmaceutical and Healthcare Marketing , 1 (2). pp. 174-189. ISSN 1750-6123 Available from: http://eprints.uwe.ac.uk/15535

Carruthers, J., Rod, M. and Ashill, N. (2007) Purchaser-provider interaction in UK public health: Improving stakeholder cooperation. International Journal of Pharmaceutical and Healthcare Marketing , 1 (1). pp. 12-26. ISSN 1750-6123 Available from: http://eprints.uwe.ac.uk/15536

Ashill, N., Carruthers, J. and Krisjanous, J. (2006) The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector. International Journal of Nonprofit and Voluntary Sector Marketing, 11 (4). pp. 271-287. ISSN 1465-4520 Available from: http://eprints.uwe.ac.uk/15542

Rod, M., Carruthers, J. and Ashill, N. (2006) Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation. Innovative Marketing, 2 (2). pp. 20-31. ISSN 1814-2427 Available from: http://eprints.uwe.ac.uk/15539

Rod, M., Carruthers, J. and Ashill, N. (2006) Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation. Qualitative Market Research: An international Journal , 9 (1). pp. 86-102. ISSN 1352-2752 Available from: http://eprints.uwe.ac.uk/15541

Ashill, N., Carruthers, J. and Krisjanous, J. (2005) Antecedents and outcomes of service recovery performance in a public healthcare environment. Journal of Services Marketing, 19 (5). pp. 293-308. ISSN 0887-6045 Available from: http://eprints.uwe.ac.uk/15545

Ashill, N., Carruthers, J. and Krisjanous, J. (2004) Antecedents and outcomes of service recovery performance in a private healthcare environment. International Review on Public and Non-Profit Marketing, 1 (2). pp. 57-74. ISSN 1865-1984 Available from: http://eprints.uwe.ac.uk/15547

Book Section

Ashill, N., Carruthers, J. and Krisjanous, J. (2004) Antecedents of service recovery performance in the New Zealand public healthcare sector. In: Fullerton, S. and Moore, D. L., eds. (2004) Contemporary Readings. Ypsilanti, MI: Academy of Business Administration, pp. 283-290. ISBN 1887676228 Available from: http://eprints.uwe.ac.uk/15548

Report or Working Paper

Wood, Z., Parry, G., Carruthers, J. and Rose, K. (2017) Assessing the impact of digital innovations in the London transportation network. Project Report. UWE Repository. Available from: http://eprints.uwe.ac.uk/31047

Van Steen, T., Joinson, A. and Carruthers, J. (2015) Asking attitude, intention and prediction questions as a social influence technique: A meta-analysis of the question-behavior effect. Discussion Paper. Elsevier, University of the West of England. Available from: http://eprints.uwe.ac.uk/30284

Conference or Workshop Item

Carruthers, J., Parry, G. and Wood, Z. (2016) Assessing the impact of digitisation on the local transport network in London. In: 2nd Service Systems Forum on Service Research in the Personal Data Economy (SSFV2016), Venice, Italy, 12-13 June 2016. Available from: http://eprints.uwe.ac.uk/30275

Carruthers, J., Parry, G. and Wood, Z. (2016) The uber disruption: Assessing the impact of digitisation on local transport. In: Research Summit: What drives the Digital Economy, Greenwich University, 21 - 22 March 2016. Available from: http://eprints.uwe.ac.uk/30231

Carruthers, J. and Krisjanous, J. (2015) An exploratory content analysis of dark tourism websites. In: Academy of Marketing: The Magic of Marketing (2015), Limerick, Ireland, 07-09 July 2015. Available from: http://eprints.uwe.ac.uk/30233

Carruthers, J. and Krisjanous, J. (2014) The ghostscape: Developing a servicescape for ghost tourism. In: Academy of Marketing: Marketing Dimensions: People, Places (2014), Bournemouth, UK, 07 - 10 July 2014. Available from: http://eprints.uwe.ac.uk/30235

Carruthers, J., Eccarius, J., Krisjanous, J. and Ashill, N. (2008) The effectiveness of threat appeals in the advertising of counselling services. In: World Social Marketing Conference, Brighton, 29-30 September, 2008. Available from: http://eprints.uwe.ac.uk/15549

Rod, M., Carruthers, J., Thirkell, P. and Ashill, N. (2008) Job resourcefulness and employee burnout: Frontline service recovery performance efforts in a call centre context. In: European Marketing Academy (EMAC), Brighton, UK, 27th-30th May, 2008. Available from: http://eprints.uwe.ac.uk/15551

Eccarius, K., Ashill, N., Krisjanous, J. and Carruthers, J. (2007) Towards a better understanding of the effectiveness of threat appeals for counselling services. In: ANZMAC , University of Otago, Dunedin, New Zealand, 3rd-5th December, 2007. Available from: http://eprints.uwe.ac.uk/15554

Carruthers, J., Rod, M. and Ashill, N. (2007) The effect of management commitment to service quality on frontline employees' service recovery performance: An empirical investigation of a New Zealand state-owned enterprise. In: Academy of Marketing Conference , Kingston Business School at Royal Holloway Conference Centr, Egham, Surrey, UK, 3rd-6th July, 2007. Available from: http://eprints.uwe.ac.uk/15562

Carruthers, J., Rod, M., Shao, J. and Ashill, N. (2007) The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise. In: The European Institute of Retailing and Services Studies (EIRASS) 14th International Conference, San Francisco, United States, 29th June -1st July, 2007. Available from: http://eprints.uwe.ac.uk/15561

Carruthers, J. and Daellenbach, K. (2006) Lessons learnt: A case study of a social marketing project. In: 3rd Australian Non-profit & Social Maketing Conference, Newcastle, NSW, 10-11th August, 2006. Available from: http://eprints.uwe.ac.uk/15563

Rod, M., Carruthers, J. and Ashill, N. (2006) Antecedents and outcomes of service recovery performance in retailing: A New Zealand study. In: 13th International Conference on recent advances in Retailing and Consumer Services Science (EIRASS), Budapest, Hungary, 9th-12th July, 2006. Available from: http://eprints.uwe.ac.uk/15565

Rod, M., Carruthers, J. and Ashill, N. (2006) Antecedents and outcomes of service recovery performance in a retail environment. In: 35th Conference of the European Marketing Academy (EMAC), Athens, Greece, 23th-26th May, 2006. Available from: http://eprints.uwe.ac.uk/15575

Krisjanous, J., Ashill, N. and Carruthers, J. (2006) Role stressors, burnout and service recovery performance in the New Zealand public healthcare sector: An empirical investigation. In: Academy of Marketing Conference, London, UK, 3rd-6th July, 2006. Available from: http://eprints.uwe.ac.uk/15574

Saunders, S., Rod, M. and Carruthers, J. (2005) The New Zealand agricultural technology industry: An exploratory investigation of stakeholder relationships. In: ANZMAC Conference 2005, University of Western Australia, Perth, 5th-7th, December, 2005. Available from: http://eprints.uwe.ac.uk/15585

Saunders, S., Carruthers, J. and Rod, M. (2005) The application of network theory to the New Zealand agricultural technology industry: An exploratory investigation. In: Industrial Marketing and Purchasing (IMP) Conference, Merlin Beach Resort, Phuket, Thailand, 11th-14th December, 2005. Available from: http://eprints.uwe.ac.uk/15578

Carruthers, J., Ashill, N. and Rod, M. (2005) An examiniation of stakeholder relationships in the UK public healthcare sector. In: Academy of Marketing Conference Marketing: Building Business, Shaping Society - Incorporating the 5th American Marketing Association/Academy of Marketing joint Biennial Conference, Dublin Institute of Technology, Dublin, Ireland, 5th-7th July, 2005. Available from: http://eprints.uwe.ac.uk/15587

Carruthers, J., Rod, M. and Saunders, S. (2005) Organisational partnerships alliances and networks. In: (MOPAN) Conference, The University of Glamorgan, Pontypridd, South Wales, UK, 22nd-24th June, 2005. Available from: http://eprints.uwe.ac.uk/15577

Carruthers, J., Ashill, N. and Rod, M. (2005) A descriptive framework for managing purchaser-provider cooperation: An empirical investigation of the UK public healthcare sector. In: European Marketing Academy (EMAC) 34th Conference, Universita Bocconi, Milan, May, 2005. Available from: http://eprints.uwe.ac.uk/15576

Carruthers, J., Beal, T., Ashill, N. and Rod, M. (2005) The management challenge of realising purchaser-provider cooperation in the UK public health sector. In: 9th International Conference on Global Business & Economic Development Management Challenges in Times of Global Change and Uncertainty , Montclair State University, USA and Hanyang University Soeul, Korea, 25th-28th May, 2005. Available from: http://eprints.uwe.ac.uk/15586

Ashill, N., Carruthers, J. and Krisjanous, J. (2004) Service recovery performance in a public healthcare environment: Antecedents and outcomes. In: Decision Sciences Conference, Boston, USA, December, 2004. Available from: http://eprints.uwe.ac.uk/15589

Wiley, J. and Carruthers, J. (2004) Using choice experiments to study adoption processes: A pilot study. In: EIRASS Conference, Prague, Czech Republic, 10th - 13th July, 2004. Available from: http://eprints.uwe.ac.uk/15588

Ashill, N., Carruthers, J. and Krisjanous, J. (2004) The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector. In: Academy of Business Administration, London, UK, 21st-25th July, 2004. Available from: http://eprints.uwe.ac.uk/15590

Carruthers, J. and Wright, G. H. (2000) Beyond quality: Strategic challenges of managing excellence. In: International Conference on Strategic Issues in Healthcare Management, Fife, UK, 29th April - 1st May, 2000. Available from: http://eprints.uwe.ac.uk/15593

Taylor, W. A., Wright, G. H., Ashry, N. Y. and Carruthers, J. (2000) Marketing information systems in public services: Paying lip service to customer satisfaction? In: ANZMAC 2000. Visionary Marketing for the 21th Century: Facing the Challenge, School of Marketing and Management, Griffith University - Gold Coast, 28th November - 1st December, 2000. Available from: http://eprints.uwe.ac.uk/15592

Wright, G. H. and Carruthers, J. (2000) Strategic alliances and relationships between organisations in the public sector. In: ANZMAC 2000. Visionary Marketing for the 21th Century: Facing the Challenge , School of Marketing and Management, Griffith University - Gold Coast, 28th November - 1st December 2000. Available from: http://eprints.uwe.ac.uk/15591

This list was generated on Fri Aug 18 02:57:17 2017 BST.